Our Benefits

Privacy Policy – Taxi Beirut

Date Updated: [September 2, 2024]

Taxi Beirut (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you use our mobile application (“the App”) to book rides, communicate with drivers, and access other related services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Contact Information: Name, phone number, email address.
• Profile Information: Username, password, profile photo (optional), and preferences.
• Payment Information: Credit/debit card details, transaction history.

b. Location Data

• Real-Time Location: GPS location data while the app is in use to match you with drivers and calculate ride routes and fares.
• Ride History: Pickup and drop-off locations.

c. Device Information

• Device type, operating system, unique device identifiers, mobile network information, and app usage patterns.

d. Driver and Vehicle Information (For Drivers)

• License details, vehicle registration, and insurance information.

2. How We Use Your Information

• We use the collected information for the following purposes:
• Ride Matching: To connect you with nearby drivers based on your real-time location.
• Payments and Billing: To process payments for rides and manage your billing history.
• Safety and Security: To ensure safety for both passengers and drivers by tracking rides and investigating any incidents.
• Customer Support: To respond to your inquiries and provide assistance when needed.
• App Improvements: To enhance our services by analyzing usage data and feedback.
• Marketing and Communication: To send you relevant offers, promotions, or service updates. You can opt out of marketing communications at any time.

3. How We Share Your Information

We may share your information in the following ways:

• With Drivers: Your location, name, and contact information are shared with drivers when you request a ride.
• With Service Providers: We may share your data with third-party service providers who assist us with payment processing, data storage, or customer support.
• With Law Enforcement: We may disclose your data to authorities when required by law, for safety reasons, or to protect the rights and safety of others.
• With Business Partners: In cases of mergers, acquisitions, or partnerships, your data may be shared for business continuity purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Location data is retained for 90 to 180 days.

5. Security

We take the security of your personal information seriously and use various measures to protect it. Our app is hosted on Amazon Web Services (AWS), which provides a secure and scalable infrastructure with industry-leading security practices. AWS implements physical, electronic, and administrative safeguards to protect your data, including encryption both in transit and at rest.

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. Although we work to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct or Update Information: Update inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal information, except where required for legal purposes.
• Opt-Out of Marketing: Choose not to receive promotional messages from us.

To exercise any of these rights, please contact us at [Contact Email].

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take steps to delete it.

8. International Transfers

If you are located outside of Lebanon, your data may be transferred to, and processed in, a country other than your own, including the data centers of Amazon Web Services (AWS), which may be located in different regions worldwide. AWS complies with relevant privacy and data protection regulations, including GDPR (General Data Protection Regulation) for users in the European Union.

By using our App, you consent to the transfer of your information as described in this Privacy Policy. AWS’s infrastructure ensures that your data remains secure regardless of the data center location. You can find more information about AWS’s compliance with international privacy laws here: AWS Data Protection Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the revised policy will be effective once posted. Your continued use of the App after the changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Adlieh Street – Beside Bank Credit Libanias
Phone: 1655